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Shipping & Returns

Fluoresentric's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at design@fluoresentric.com or call 800.808.0490 anytime.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We offer an unconditional money back guarantee on any assay development that fails to meet the specifications agreed to between Fluoresentric and our customer. Custom assay design services that are not tested by Fluoresentric are not subject the aforementioned money back guarantee.

Products that are not developed on a custom basis and not subject to our money back guarantee may be returned to Fluoresentric with a store credit representing the unused portion of the returned product.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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